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Our Newsletter


Terms & Conditions of Use

Terms & Conditions of Use

 

Company Policies,

 High Caliber Services Corp provides its services to you subject to the following conditions. If you visit or shop within this website, you accept these policies and conditions. Please read them carefully.

 Copyright

All content included on this site are the sole and exclusive property of High Caliber Services Corp and protected by international copyright laws.

 Ordering Process Policy

Orders can be made either through our website, www.hical.ca, by phone at 604-BUY GUNS (604-289-4867), or by email at hical@shaw.ca. Accepted methods of payment are Visa Card and Master Card with expiry date and CVD [Credit Veriification Digits (the 3 digit number at the back of your card)]. We will also accept EMT's.

 Sales Policy

 All pricing is subject to change without notice. Web orders will be filled in the order in which payment information is provided by the customer, not in the order in which they are received. Placing an order does not constitute a hold being placed on any item. For all prices, products and offers, High Caliber Services Corp reserves the right to make adjustments at our discretion for any and all extenuating circumstances. Promotional offers from High Caliber Services Corp are subject to availability and are available only while supplies last. We reserve the right to limit quantities available for sale on our website. We reserve the right at any time to reject, correct, cancel, or terminate any order for any reason whatsoever.

Billing Policy

 The total price of your order will be charged to your credit card when your purchase order is completed and you accept the terms and conditions of use at check out. Once your order is processed by our shipping department a shipping notice email will be sent to your email address. If you wish to cancel an order, you may request a cancellation by logging into your account and cancelling your order or by calling 604-BUY GUNS (604-289-4867). However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective.

 Advertisements on our web site are invitations to you to make offers to purchase products and services on the website and are not offers to sell. Your properly completed order constitutes your offer to purchase the products referenced in your order. Your order will be deemed to be accepted only if and when we send a shipping notice email to your email address. That shipping notice email constitutes our acceptance of your order and forms a legally binding contract with High Caliber Services Corp.

Shipping Policy

 At High Caliber Services we strive to provide the best customer services possible. This includes quickly processing all orders and having them shipped within 72 hours of the order being placed. However, fulfilment times may vary due to unforeseen circumstances. We are a Canadian company that ships within Canada only. We ship to all areas of Canada, including PO boxes, using Canada Post Expedited Parcel. We do not ship internationally, which includes the United States. All orders have a minimum shipping charge of $14.00 regardless the size of the order, except for rural locations where additional shipping charges may apply due to location being shipped. If goods are damaged in transit the transportation company must be advised, and claim filed with them immediately. Our responsibility ceases on handing over to the carrier. If High Caliber Services Corp has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you; that notice is our acceptance of your order. In-stock orders (excluding special delivery items) will be shipped within the 48 hour period after the order has been made. Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. We ship Canada Post Expedited Parcel which generally has a 2-3 business day delivery time, barring any issues on behalf of Canada Post.

Shipping Firearms and Ammunition Policy

 We do ship firearms, both non-restricted and restricted. Two pieces of identification are required in order to purchase firearms from our website. You will require a valid PAL and one other form of government issued identification (ie; Drivers License, Passport). We do not ship ammunition at this time.

Returns Policy

 Defective returns and warranty service will be replaced, exchanged or repaired at High Caliber Services Corp sole discretion. Merchandise returns may be accepted on some items only within 30 days of the invoice date. Your invoice is required for both in-store and mail returns. Goods must be returned in the same condition as received. Any returned order must include all packaging, manuals, and accessories and a written or typed explaination as to the reason for the return. The return may be refused if any of these items are missing. Shipping charges are non-refundable, but we may refund your original shipping cost if it is determined that the product is defective, or there was an error on the part of High Caliber Services Corp.

Please note that any refund processed back onto a credit card can take up to 4 weeks to post back to the credit card.  This is a bank related issue and High Caliber Services Corp has no authority, discression, or power to influence the time it takes for the refund to post back onto a customers card.  You will be emailed a scanned copy of the customer receipt showing that High Caliber Servces Corp has done it's due dilligence in processing your refund.  Any issue beyond the refund transaction performed by High Caliber Services Corp is out of the control of High Caliber Services Corp and is not the responsibility of High Caliber Services Corp.

 All NON-DEFECTIVE returns may be subject to a 20% restocking fee. No refunds will be issued for surplus arms or special order items. All surplus arms, and items that are sold as clearance, as is, and final sales are sold with no warranty and no guarantee.

 High Caliber Services Corp warrants product(s) which have been imported directly by High Caliber Services Corp to be in good working condition and free from defects in material and workmanship for a period of one year from the original invoice date. All other goods are warrantied by the manufacturer. Warranty is extended to the original purchaser only. All warranty claims must be accompanied by a copy of the original receipt. Prior to any goods being accepted for warranty service, the buyer must contact High Caliber Services Corp(hical@shaw.ca) to notify us of the return. No return items will be accepted by High Caliber Services Corp without a prior email explaining the reason for the return. Return shipping is the responsibility of the party requesting return, exchange, warranty or service. If an item is received and deemed to have no defect, the item shall be returned by mail at the customers expense.

 

Electronic Communications


When you visit www.hical.ca or send e-mails to us, you are communicating with us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 Disclaimers and Limitation of Liabilities

 While High Caliber Services Corp uses all reasonable efforts to include accurate and up-to-date information on the web site, High Caliber Services Corp makes no warranties or representations as to the web site's accuracy. High Caliber Services Corp assumes no liability or responsibility for any errors or omissions in the content on the Site. Our online product inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain an error. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order, High Caliber Services Corp will not charge the customer, or if the transaction has been processed, we will refund the entire purchase price back to the original credit card.

 The website is provided on an , as is and as available, basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, High Caliber Services Corp will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the web site. High Caliber Services Corp makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

 Customers of High Caliber Services Corp assume all resonsibility and liability for the proper and safe use of firearms and accessories purchased from High Caliber Services Corp. This includes proper safety checks of all firearms, and proper safety checks of all accessories to ensure proper installation and fit. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of High Caliber Services Corp for death or personal injury as a result of the negligence of High Caliber Services Corp or that of its employees or agents. You agree to indemnify and hold High Caliber Services Corp and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against High Caliber Services Corp arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

 

Privacy Policy

 This privacy policy sets out how High Caliber Services Corp uses and protects any information that you give us. When using this website High Caliber Services Corp is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. High Caliber Services Corp. may change this policy from time to time by updating this page.

 We collect information from you when you register on our site, place an order or subscribe to our newsletter.

 When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or PAL Number. You may, however, visit our site anonymously.

 

What do we use your information for?

 Any of the information we collect from you may be used in one of the following ways: 

- To personalize your experience 

- To improve our website 

- To improve customer service 

- To process transactions
- To send periodic emails.

 Your information, whether public or private, will not be sold, exchanged, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

 

How do we protect your information?

 We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, PAL numbers, financial, etc.) will not be stored on our servers.

 

Do we use cookies?

 Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart.

 

Do we disclose any information to outside parties?

 We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Online Privacy Policy Only

 This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Your Consent

 By using our site, you consent to our web site privacy policy.

 

Changes to our Privacy Policy

 If we decide to change our privacy policy, we will post those changes on this page.